Refund Policy

1. The plain‑language version

If, within 30 days of your first subscription payment, you decide the software isn’t right for you — for any reason — email [email protected] from the address you used to subscribe. We’ll refund that payment in full through the same payment method, usually within five business days, and cancel your subscription so no further charges occur.

2. Renewals and cancellation

Your subscription renews automatically each year. You can cancel anytime from the billing portal — cancellation stops future renewals, and your access continues until the end of the period you’ve already paid for. Renewal payments are generally non‑refundable, but if a renewal caught you by surprise, contact us promptly and we’ll work it out. Reducing your seat count mid‑period is handled by Stripe as a proration toward your next invoice rather than a cash refund.

3. After the 30‑day window

Refunds outside the 30‑day window are at our discretion. We will generally refund in these cases:

• A bug that materially prevents you from using the Software, that we cannot fix in a reasonable time.
• An incompatibility between Refractions and a new version of GraphPad Prism or Microsoft Office that we cannot resolve.

We will generally not refund in these cases:

• You changed your mind months after subscribing and have been actively using the software.
• You bought more seats than you needed (you can change your seat count anytime in the billing portal).

4. EU / UK consumer right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a statutory 14‑day right to withdraw from a contract for digital content or services without giving a reason — unless you explicitly consent to the service beginning immediately and acknowledge that you lose the right of withdrawal by doing so.

When you accept the Terms of Service and this Refund Policy at checkout, you are providing that consent and acknowledging that your subscription begins immediately. Your 30‑day money‑back guarantee above is more generous than the statutory 14‑day window, so in practice this changes nothing for you — you can still cancel your first period for any reason within 30 days.

5. How refunds are paid

Refunds are issued through Stripe to the original payment method. Depending on your bank, it can take up to ten business days for the refund to appear on your statement. We do not refund to a different card, account, or person.

6. Chargebacks

Please contact us before disputing a charge with your bank. A chargeback costs us significantly more than a refund and triggers an automatic license revocation that may not be reversible. We aim to respond to support email within one business day; if you have not heard back from us, then by all means escalate.

7. Tax

Any VAT, sales tax, or other indirect tax included in your original payment is refunded along with the principal. Where we are required to keep the tax (for example, if the tax authority does not allow us to claw back the remitted VAT), we will refund the pre‑tax amount and explain the remainder in writing.